MY DESERT SPRING
My Desert Springs Pure Drinking Water, also known as MDS, is one of the oldest companies in Dubai In the industry of water purification, filling
IT Infrastructure
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Unified Communication
And IP Telephony
FEBNO TELECOM SOLUTIONS
FOR ENTERPRISES WILL HELP TO SYNCHRONIZE YOUR IT SYSTEMS WITH BUSINESS GOALS WHILE ENABLING YOU TO REMAIN COMPETITIVE AND KEEP PACE WITH CUSTOMER DEMANDS
Communication is the lifeblood of any successful company. Without successful communication, you can’t provides the excellent customer service that your customers need or provide the collaboration opportunities that employees demand. Febno provides Unified Communications for Your Global Telephony Needs.
Are you using traditional, obsolete business telephony systems or out dated telephony equipment? Would you like to lower your phone bills while streamlining communications across locations and devices? If your telephony system isn’t maximizing productivity and cost-effectiveness, be a part of Febno Telecom solutions
Overview
DO YOU WANT TO GET THE BEST PRICE FROM YOUR BUSINESS TELECOMMUNICATIONS SERVICE PROVIDER?
YOU HAVE COME TO THE RIGHT
IP TELEPHONY SOLUTIONS
We provide a Complete Call center solution, which will help you optimize the time and skills of your staffs and provide better customer experience without breaking your budget.
Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of Call Center System.
- Inbound & Outbound call queues
- Automatic Call Distributor (ACD)
- Advanced Interactive Voice Response (IVR)
- Support for a wide range of VAS (Value Added Services)
- Support for TTS (Text to speech) and ASR (Automaticspeech recognition)
- Support for widely used CRM, integration with client’s CRM
- Skills-Based Routing
- Support SIGTRAN subsystem
- Unified monitoring and control interface
OMNI-CHANNEL CONTACT CENTER SOLUTION
In our technologically advancing world, customers now expect an omni channel cloud contact centre experience that caters to their every need. We provide a fully optimized omni-channel cloud contact centre that connects everything; from live chats to social media, and SMS to your CRM system. Thus, creating a seamless customer experience to improve performance.
Enjoy your interaction with myriad of communication platforms:
⦁ WhatsApp
⦁ Facebook
⦁ Twitter
⦁ Teams
⦁ Email
⦁ Voice
MEDIA GATEWAYS
Media gateways help to inter-work diversely formatted voice and multi media traffic across disparate wireless, wire-line, access,core, TDM and IP networks. Originally employed by service providers as VoIP media gateways, an element of next-generation network initiatives, media gateways are now used to regulate voice and multimedia sessions.
- ANALOG MEDIA GATEWAYS
- DIGITAL MEDIA GATEWAYS
- SESSION BORDER CONTROLLER (SBC) SOLUTION
- Deliver SIP-based services to legacy TDM-based customers
BENEFITS
A comprehensive portfolio of services to help maximize your IT investment
Help optimizing, validating, and deploying comprehensive IT solutions
Client Experience Centers located around the world
Personal approach to each customer with consideration to thier industry specificity
casestudies
AL ITTIHAD
Al Ittihad National Private School is one of the most prestigious schools in Al Ain. The school is located in Al Ain, Falaj Hazaa. It
Al Mihad
Al Mihad Training Centre is a division of Al Mihad Education Group which was established in 1997 in Dubai. It has been striving to offer
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