it infrastructure

Unified Communication

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febno telecom solutions

for enterprises will help to synchronize your it systems with business goals while enabling you to remain competitive and keep pace with customer demands

Communication is the lifeblood of any successful company. Without successful communication, you can’t provide the excellent customer service that your customers need or provide the collaboration opportunities that employees demand. Febno providing Unified Communications for Your Global Telephony Needs.

Are you using traditional, obsolete business telephony systems or out-dated telephony equipment? Would you like to lower your phone bills while streamlining communications across locations and devices? If your telephony system isn’t maximizing productivity and cost-effectiveness

Overview

Do you want to get the best price from your business telecommunications service provider?

You have come to the right place

Call center solutions

We provide Complete Call center solution will help you optimize the time and skills of your staffs and provide better customer experience without breaking your budget.
Enjoy smart queue management, unlimited IVRs, advanced reporting tools, real-time monitoring and training capabilities of Call Center System.

Omni-channel contact center solution

In our technologically advancing world, customers now expect an omni-channel cloud contact centre experience that caters to their every need. We provide a fully optimized omni-channel cloud contact centre that connects everything; from live chats to social media, and SMS to your CRM system. Thus, creating a seamless customer experience and improve performance.

Enjoy your interaction with myriad of communication platforms:

⦁ WhatsApp
⦁ Facebook
⦁ Twitter
⦁ Teams
⦁ Email
⦁ Voice

Media gateways

Media gateways to inter-work diversely formatted voice and multi media traffic across disparate wireless, wire-line, access,core, TDM and IP networks. Originally employed by service providers as VoIP mediagateways as part of next-generation network initiatives,media gatewaysare now used to regulate voice and multimedia sessions

Benefits

A comprehensive portfolio of services to help maximize your IT investment

Help optimizing, validating, and deploying comprehensive IT solutions

Client Experience Centers located around the world

Personal approach to each customer with consideration to thier industry specificity

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