Penetration, flexibility and ease of accessibility for customers are the most essential needs for any business to stay in the competition. Customer Telephony Integration (CTI) or Interactive Voice Response (IVR) infrastructure providing these ways and means to the end customer would be the key for success. Interactions such as email, chat, voice, short message service (SMS), fax, web collaboration, video and speech recognition play a key role to meet these aspirations of organizations.
Our web-based call centre solution that provides customer service representatives (CSRs) with a single point of access to commerce information. It enables more informed omni-channel interactions with customers to help differentiate your brand and increase sales.