IVR Solutions - Febno Technologies

IVR Solutions

Home / Edu Solutions / IVR Solutions

IVR is a system that allows segmentation and routing of callers to the most appropriate agents within your team. By recording customized welcome greetings you can provide a more personalized experience to your customers when they call on your business number.

Multi-level IVR

Create multiple levels in your IVR and configure every level separately with intelligently-designed call flows.

Unlimited Call Recording

Keep a tab on every customer conversation with automated & unlimited call recording service.

Intelligent Call Routing

Eliminate long call queues by intelligently routing every caller to the right department & agent.

Professional IVR Recording

Specialised & dedicated voice-over professional provides high-quality IVR recordings.

Time-based call routing

IVR System automatically lets you route calls beyond working hours to your agents’ mobiles or activate voice messaging

Easy CRM integration

Maintain a caller database by recording details such as caller details, call duration, time, caller location, the conversation, etc. by integrating your IVR number with any CRM.

  • 1
  • 2
  • 3
  • 4
  • 5